A collection of answers to some of the most frequent questions we get asked. If you require further assistance regarding a product or about the service we provide please email [email protected].
Learnometer FAQs
You can find our Festive order and shipping dates here: https://gratnellsusa.com/wp-content/uploads/sites/3/2023/08/US-FESTIVE-SHIPPING-DATES.pdf
General FAQs
You can find instructions on how to sign-up and access all our Digital Content here.
You can download our tray cleaning instructions here.
We’re here to assist you. Reach out to [email protected] with any questions you may have.
No. You may wish to contact your local reseller to see if they have a store/showroom you can visit to view our products.
When you are logged into the website you will be given the option to share your wish list to any email address. The email will contain a link that will take the recipient directly to your list.
If you are interested in becoming a reseller or OEM client or buying our products in bulk, you can contact [email protected] for more information.
Product FAQs
You can find instructions on how to sign-up and access all our Digital Content here.
Our cart and frame sets are available in a selection of colors as complete sets and are not mixed colors. Packs of trays are available to purchase separately should you wish to mix and match your colors.
Our runners can be integrated into a wide variety of furniture designs. For specific compatibility queries, please contact [email protected].
You can download our tray cleaning instructions here.
Please use the enquiry button on the product page to contact us about specific products. You can also contact [email protected] with any other questions.
When you are logged into the website you will be given the option to share your wish list to any email address. The email will contain a link that will take the recipient directly to your list.
Ordering and delivery FAQs
Watch our handy user guide for step by step instructions of how to generate your ideal product using our Gratnells Product Configurator:
Watch step by step instructions
You can buy Gratnells products via one of our registered resellers in your region. Please contact [email protected] for details of a reseller in your area.
If you are an OEM or reseller in the USA, please contact [email protected] for more information.
Please refer to your local reseller for more information and they can check stock levels for you.
If you are a reseller or OEM, please contact [email protected] for pricing.
Buy any Gratnells product safe in the knowledge there is a 15-year guarantee on all our trays, carts and frames covering defects in materials or workmanship. Please see our terms and conditions for full details.
Please use the enquiry button on the product page to contact us about specific products. You can also contact [email protected] with any other questions.
For any returns queries, please contact [email protected] or the reseller/OEM that you purchased from.
Please inspect each box when your order arrives, and note any damaged or missing boxes. If you do have any damage or missing items please let us know by emailing [email protected].