Gratnells LLC Product Guarantee

  1. Gratnells LLC guarantees the goods against defects in materials and workmanship for a period of five years from the date of delivery. Any such defect must be notified to the Company in writing as soon as the defect becomes apparent and the Company agrees to restore defective goods to satisfactory working order or replace the same within the above period free of charge save where such goods are separately covered by another manufacturer’s guarantee.
  2. Such repair or replacement will be the absolute limit of the Company’s liability and the Company will not be liable in any circumstances whatsoever for loss or damage of any kind suffered by the buyer of any Third Party unless the same shall relate to personal injury or death and only then if the same shall arise out of the Company’s negligence. Save as aforesaid the Company shall be under no liability whatsoever in regard to the goods supplied to the Customer.
  3. The Company does not warrant or guarantee that the goods will be fit for the Customer’s specific purpose unless exact details of such purpose have been notified in writing to the Company prior to the Company’s acceptance of the Customer’s order.
  4. Certain Gratnells Frames, Carts and Trays are guaranteed against faulty materials or workmanship for a period of 60 calendar months from the date of purchase subject to the following conditions and exceptions:
    1. The alleged faulty product is returned to Gratnells head office together with proof of purchase.
    2. The product has not been handled negligently or used otherwise than in accordance with its instructions or recommended use.

This guarantee does not apply to

  1. Faults caused by natural wear and tear including cosmetic damage, scratches, dents, chips or other damages to the finish of your product unless such damage results from defects from materials and workmanship and is reported within 30 days from the date of purchase.
  2. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, or use of consumables or cleaning products not suitable for use.

This guarantee does not cover any claims for consequential loss or damage.

Your statutory rights are not affected.